Service Delivery Manager – Saudi Arabia

Job Description

General Information
Req #
WD00033512
Career area:
Services
Country/Region:
Saudi Arabia
State:
Riyadh
City:
Riyadh
Date:
Friday, July 1, 2022
Working time:
Full-time
Additional Locations:
* Riyadh - Riyadh - Saudi Arabia
Why Work at Lenovo
Here at Lenovo, we believe in smarter technology that builds a brighter, more sustainable, and inclusive future for our customers, colleagues, communities, and the planet.
And we go big. No, not big huge.
We're not just a US$70 billion revenue Fortune Global 500 company, we're one of Fortune s Most Admired. We are transforming the world through intelligent transformation, offering the world s most complete portfolio of smart devices, infrastructure, and solutions. With more than 71,500 employees doing business in 180 markets, we help millions not just the select few experience our version of a smarter future.
The one thing that s missing? Well, you...
Description and Requirements:
We are Lenovo!
Currently the number one PC vendor worldwide, we continue to be the fastest growing company in our respective fields. We are a leader in genuine innovation, dreaming up and building the technology and services that enable and inspire progress around the world.
We are dedicated to fostering an environment that encourages entrepreneurism and ownership - a workplace where your talents can be challenged, and your efforts recognized and rewarded. We're the progressive thinkers, creative doers, and endless tinkerers who will always challenge the traditional and who know true groundbreakers never stand still. No matter what team you're a part of, by joining us you can create a real impact.
The Service Delivery Manager will have end-to-end responsibility for all Commercial and Consumer segment Service Delivery in Saudi Arabia. The Service Delivery Manager acts as the focal point for Commercial and Consumer Services.
These are your detailed responsibilities:
• End-to-end responsibility for service delivery to our Commercial and Consumer segment customers via the network of Service providers (AWSP and CCI)
• Managing KPI s and Operational performance of the service provider network that provides a repair service on behalf of Lenovo
• Initiating and driving projects and initiatives focused enhancing on Customer experience, partner experience cost saving, and operational excellence.
• Initiating and participating in customer and partner reviews.
• Contributing to performance reviews with the Executive, Country leadership, and Sales teams on Operational performance in the market and any targeted improvement plans and corrective actions
• Identifying potential opportunities for Services Sales and Upsell
• Supporting Premier and Premium Services delivery by working and coordinating with the concerned teams.
• Assisting with resolving customer complaints and ensuring they are centrally logged and directed to the correct team
• Supporting resellers, distributors, and internal Lenovo sales teams in the Market
Organization
You will report to our Service Delivery Leader for META supporting customers in Saudi Arabia. You will participate in weekly collaborative planning calls and meetings.
What you'll bring/ Position Requirements:
• Minimum 5 years experience in a service-delivery role in the IT industry managing a network of service partners.
• Arabic and English required
• Able to understand business finance and KPI measurements
• PC / Tablet Technical knowledge
• Good understanding of typical Services and Warranty legal terms and conditions of a specific region
What We Will Offer You:
• An open and stimulating environment within one of the most forward-thinking IT companies
• Flat structures and fast decision-making processes
• A modern and flexible way of working to combine personal and professional life, working from home
• An international team with a high focus on Gender Diversity
• Attractive compensation package
We are looking forward to discussing this position with you soon!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class.
* Riyadh - Riyadh - Saudi Arabia