Customer Care Director

* Candidate will be responsible for selecting, hiring and training customer team. The team will be interacting and managing travel and booking operators - to provide mobility, travel arrangements
* The candidate needs to have a good understanding of operating a DMC and knowledgeable of the online booking system.
* Will have to work along with head of travel trade, set up and support the sales development team around the world.
* He/she will also have to coordinate online and offline activities for the booking platform.
* DMC - team will take care of entire asset (accommodation + activities + experience) to provide for travel trade operators for booking final packages with clients

Requirements:
* Minimum 5 years of managerial experience.
* Background - travel trade and operations team on site, management, concierge services/ luxury services
* Regional experience/ understanding of the market.
* Understand of DMC and Tour Operator operations.
* Proven experience in Group Operations and other areas of the company is a plus
* Experience of working with computers, particularly Microsoft applications
* Fluency in spoken and written English, Arabic and 2nd language is an added value
* Willingness to travel