Head Butler

- To constantly monitor guest service level, ensuring a maximum guest satisfaction.
- Establish good public relations with all guests
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
- Receives, records, and distributes various reports via the Opera system
- always transmits guest requests and preferences accurately to the team
- Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

Requirements

Your experience and skills include:

- Luxury five star experience necessary
- Prior formalized training as a butler is highly regarded
- Strong leadership qualities, interpersonal, and communication skills
- Strong attention to detail, Highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Must be a self-starter, coach & mentor who can inspire the team to perform their best.
- Flexible management style to meet challenge of a changing work environment.