Butler

- To constantly monitor guest service level, ensuring a maximum guest satisfaction.
- Establish good public relations with all guests
- Demonstrates a commitment to provide warm, anticipative service to exceed the needs and expectations of our discerning guests
- Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
- Receives, records, and distributes various reports via the Opera system
- always transmits guest requests and preferences accurately to the team
- Executes the annual upsell strategy and achieves all goals as set by management and cooperates with the Front Office team in promoting inter-hotel sales and in-house restaurants and facilities.
- Ensures guests receive the experience as detailed in brand Standard Operation Procedure (SOP), Leading Quality Assurance (LQA) standards, and aims to achieve the scores and goals set by management.

Requirements

- Luxury five star experience necessary
- Prior formalized training as a butler is highly regarded
- Strong leadership qualities, interpersonal, and communication skills
- Strong attention to detail, Highly responsible, organized & reliable
- Strong interpersonal and problem solving abilities
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Must be a self-starter, coach & mentor who can inspire the team to perform their best.
- Flexible management style to meet challenge of a changing work environment.