IT Technology Associate

- Facilitate and support the deployment of hardware and software to end users (including the installation, configuration and testing of more complex firm hardware).
- Facilitate and support the provisioning and deprovisioning processing, including setting up of hardware/software for new hires, and receiving hardware from separating employees.
- Assist with (or coordinate) the repair of end user hardware and the reinstallation of software as necessary to resolve end user incidents.
- Resolve incidents associated with firm-standard end user software and hardware, including mobile/hand-held technologies. Identify sources and trends of technical problems to prevent future occurrences.
- Under minimal supervision, provide after-hours service for escalated issues and tasks from the Service Desk or supervisor.
- Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.) as assigned and in accordance with firm policy and EY Technology process.
- Assist with off-site technology support for firm sponsored functions/meetings.
- Assist with IT tasks related to office moves, buildouts and relocations.
- Work effectively as "remote hands" for other EY Technology functions, such as Telecommunications and Hosting.
- Maintain a thorough understanding of EY Technology's organization and service offerings in order to identify how best to address end user technology needs and incidents.
- Understand the Firm's business and organization sufficiently to anticipate and resolve end user technology issues that affect productivity of Firm personnel
- The role receives direct oversight from a supervisor with regular contact to assign and monitor activities

Requirements

Skills and attributes for success
- Effective analytical skills are required to address end-user incidents escalated from the service desk or offered by end user on walk-up issues.
- Decision making responsibilities are generally limited to addressing a single end-user issue; ability to be able to prioritize incidents being worked on and communicate those priorities to end users as necessary.
- A Bachelor's degree or equivalent work experience is desirable

To qualify for the role you must have
- Excellent communication, interpersonal, organizational, and time management skills.
- Excellent customer service attitude.
- Ability to liaise and work effectively with all levels of end users and IT personnel.
- Ability to communicate effectively with supervisor and peers.
- Approximately 2-4 years of experience in end user technology support