Senior Manager – Technology Solutions Delivery
Job Description
Skills And Attributes For Success
- Articulate EY's core value and express key differentiator on client solution proposal and delivery
- Acting as a leader across all aspects of ServiceNow project and solution delivery
- Establishing trusted relationship with client executives
- Support clients on their digital transformation roadmaps aligning to their business strategy
- Overseeing application and workflow configuration
- Developing client-specific reporting processes and integration components
- Providing industry-standard architectural point of views and solutions
- Working closely with ServiceNow technical teams to set up the SaaS platform
- Providing trusted advice on how digital transformation and technology enablement can lead to improved performance
- Identifying sales opportunities and leading client pursuits to generate new business
- Transforming ideas into tangible solutions
- Lead and contribute to large sales opportunity by drafting statement-of-work (SOW) defining solution scope, cost and staffing effort estimations, timelines
- Monitoring and reporting on quality, risks and potential opportunities for improvement
Requirements:
To qualify for the role, you must have
- Five or more years of ServiceNow technical experience
- A thorough understanding of the technical and business aspects of platform development
- Ability to design a ServiceNow architecture that satisfies a client's requirements
- A proven record of excellence in managing a solutions-driven team at a senior level
- The ability to meet strict deadlines
- Experience working in a large cross-functional team environment
- Experience in leading medium to large size team in implementation and sales opportunities
- A customer-focused approach to work, and the ability to translate often-complex requirements into decisive digital platform strategies
- Confidence to build lasting relationships and influence senior colleagues and clients from a wide range of backgrounds
- A flair for identifying and capitalizing on new revenue streams
- The ability to recognize the importance of mentorship and be able to nurture new resources
- Excellent communication and presentation skills
Education:
- A bachelor or master's degree, preferably in Computer Science, Information Systems Management, Engineering, or similar discipline; supported by experience in a similar technical environment
- ServiceNow certified in and working experience at least two or more modules (ITSM, CSM, GRC, HR, SecOps)
- ServiceNow certified Master Architect or Candidate is preferred