Assistant Front Office Manager

Summary of Responsibilities: Reporting to Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

- Assist the Front Office Manager in all aspects of the department and ensure service standards are followed
- Provides managerial support for Reception, Royal Service, Fairmont Gold and Guest Services in the daily operational duties for these areas
- Consistently offer professional, friendly and engaging service
- Ensure proper staffing and scheduling of all Front Office Colleagues in accordance to productivity guidelines
- Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift and areas of operation
- Train supervisors and fulfill training role in the absence of the trainer
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards
- Follow all safety policies
- Other duties as assigned

Requirements:

- Passion for guest service
- Excellent written and verbal communication, interpersonal and leadership skills
- Highly organized, results-oriented with the ability to be flexible and work well under pressure
- Degree/Diploma in Hospitality Management is an asset
- Fluency in English
- Minimum of 1 year previous experience in the same role.
- Must have the ability to handle a multitude of tasks and guest requests
- Strong guest service orientation and training skills background required
- Ability to work independently and prioritize responsibilities
- Experience with a hotel loyalty program an asset
- Computer proficiency in a Windows environment (Word, Excel, PowerPoint)