Guest Relations Supervisor

- Prepare for daily arrivals in terms of room allocation, amenities and special requests of guests.
- Responsible for extracting VIPs' detailed information, preferences and habits before arrival, and share this information with relevant departments to create a personalized welcome and stay.
- Liaise with VIP parties, special attention to guests, ensuring that accommodation is in order, inspecting where necessary, greet, escort and contact upon arrival.
- Liaise with key departments (Housekeeping, Food & Beverage, Reservations and Sales) to ensure a smooth stay from arrival until departure.
- Ensure VIP rooms are ready, checked and all in order prior to arrival.
- Provide friendly and courteous service to guests and respond promptly to all requests and inquiries.
- Conduct daily courteous calls to VIP rooms, so too with other guests.
- Thorough knowledge of emergency procedures and general crisis situation procedures.
- Review guest comments daily; Ensure that all guest issues/complaints receive prompt action and follow-up and are communicated effectively to all relevant areas.

Requirements

Your experience and skills include:

- Minimum of 2-3 years' experience in 5 star hotels.
- Excellent communication skills, both written and verbal required.
- Strong interpersonal and problem-solving abilities.
- Ability to lead by example.

Your team and working environment:
- Dynamic working environment.
- Defined development career path.
- Friendly and supportive team.