Job Description
- Assistant Manager is responsible for the smooth operation of his/her specific area
- He/she is responsible in linking all facets of service, cuisine and entertainment
- In charge of training, grooming standards
- Should be creative and confident and be prepared to think outside of the box
- He/she should take the time to get to know the guests and be committed to service excellence
- Initiative to invest in self-development
- Being entrepreneurial, thinking beyond the boundaries and leading by example are expected
- All hotel standards to be exceeded at all times
- Keep ahead of industry trends, create and implement new revolutionary standards
- Develop ideas on increasing guest satisfaction
- Ensure the operational inventory is always accounted for and in immaculate condition
- Create opportunities for upselling products
- Creates efficient rostering system
- Following up on opening and closing checklists
- Ensure all appropriate equipment is on hand for each service period
- Conducts daily briefings for all staff prior to commencement of shift
- Maintains the HACCP standards as required by the regional governing body
- Ensure all hotel property and facilities are maintained an in an optimal working order
- Master all POS systems
- Establish and maintain effective communication across all divisions
- Lead by example through a passionate, hands on approach
- Assist with collecting information for the monthly P&L review
Requirements
Your experience and skills include:
- Minimum 2-3 years of experience in a similar capacity
- Luxury five star experience necessary
- Previous Food and Beverage leadership experience preferred
- Ability to focus attention on guest needs, remaining calm and courteous at all times.
- Strong interpersonal and problem solving abilities.
- Ability to work well under pressure in a fast paced environment.
- Excellent reading, writing and oral proficiency in English language
- Ability to work effectively and contribute in a team
- High level of integrity, enthusiasm, dedication and support for continuous improvement.
- Understands international luxury travelers and their needs.