Store Manager

- Drive in-store CX initiatives
- Plan succession of team members in terms of readiness
- Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner Drive eNPS through people experience initiatives and culture
- Oversee day-to-day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
- Offer store support including concessions, real-time as per business needs
- Act as the key point of contact with back-office operations
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
- Promote loyalty program (MUSE) and ensure floor team knowledge about app offerings etc..
- Ensure store team is working towards the same goal
- Promote omnichannel sales, Increase the store revenue target vs actual Increase sell-through at full price and provide input to what's working well, what's not working well and provide the business with feedback

Requirements

What you'll need to succeed

- Previous experience in Retail and Customer Experience Management (CEM).
- Candidates who are currently supervisors or assistant managers with high potential to lead will be considered.
- Previous experience in Jewelry and luxury would be a great plus.
- Previous experience in Retail is a must. Ability to speak English well is preferable, Arabic language fluency is a must.
- Ability to Develop & Engage Employees and lead a small team
- Personal Resilience & ability to adapt to Change
- Customer Centricity attitude and approach
- Ability to understand & Develop Self and others
- Being Commercially and results driven
- Possessing strong and effective communication style
- Previous experience in stock management
- Collaborating & Influencing with Respect & Trust
- Possessing a Hybrid Retail & Sales Mindset
- Previous experience in Sales Forecasts and Analysis
- Strong Business Acumen and experience in budgeting