Store Operations Supervisor

- Undertake regular compliance checklists on store operations aspects through the Focus platform ensuring action plans are in place for resolution
- Drive the adoption of all processes and procedures in the stores
- Identify areas of continuous improvement to adapt our SOP and store procedures
- Ensure timely escalation of problems as and when needed
- Acts as the first line of support for the stores
- Conduct store visits and formulate action plans based on the issues identified
- Analyze the RSO platform, identify with the store managers all areas of improvement, and recommend action plans
- Drive the execution of defined action plans and escalate when necessary
- Support physical and digital initiatives impacting store operations
- Support the adoption of new processes and technology
- Ensure compliance, and adherence to store projects checklists
- Investigate the cause of delayed incidents or Acts and arrange to follow up with service providers - ensuring there is escalation if necessary
- Ensure new joiners are trained and refresher training is undertaken regularly
- Support store managers and area managers in the assessment of needs for technical training in store operations
- Measure the level of knowledge and adoption of SOPs and system-related procedures by teams and identify gaps during store visits
- Assist store managers and area managers in identifying gaps in technical pieces of training related to store operations, especially system-related procedures, and recommend training
- Escalate to Regional Training Operations any new training needs required
- Carry out tactical training when needed in a timely manner
- Drive efficiency by collaborating with service providers
- Conduct quarterly reviews with Area Managers on store operations performance
- Conduct quarterly reviews with service providers on service quality and SLAs

Requirements

What you'll need to succeed

- Ability to deal with various stakeholders, both internal and external
- English & Arabic spoken
- past experience in retail, Hospitality and warehouse sectors are preferred
- understanding of omnichannel
- Ability to manage stock and merchandise
- Background in logistics and operations