Elite Relationship Manager

- Working closely with the Elite director to build annual Clienteling strategy for each market with a localized approach
- Working closely with Elite Marketing Manager to brief on Clienteling moments with the objective outlining the marketing support needed
- Managing and reviewing on a quarterly basis the contact calendars with PCEs (Private Clienteling Executives) to deliver on KPIs
- Building relationships with key stores and developing relationships with store VIP Clienteling teams (Elite Champions)
- Setting annual store incentives and sharing monthly status checks with the stores
- Acting as POC for any escalations received from clienteling teams
- Identifying and validating new members & onboarding them with their dedicated clienteling teams
- Building Dossiers / Archetypes on members Manage relationships with top tier of Elite members
- Continually reviewing, strategizing and formulating action plans based on weak performance of Elite Members
- Working with Data Analysts to draw insights reports and dashboards
- Conceptualizing and managing seasonal gifting
- Managing Corporate Gifting and large-scale requests

Requirements

What you'll need to succeed

- Previous experience handling a similar role in the past
- Well connected in the market, previous experience working in KSA is a must
- Previous experience in CRM is preferred
- Excellent Arabic / English language abilities
- Excel & PowerPoint Knowledge