Duty Manager

- Advise the Front Office Manager & Director of Rooms of any matters relating to guests, their welfare and behavior as considered desirable for various reasons.
- Check the condition of the departure rooms with the shift leaders and assist if required.
- Follow up with the Supervisors in regards to any room discrepancies (skips/sleeps) and assist with their inspection.
- Ensure that the Police report is being done on a regular basis.
- Ensure all Colleagues within Front Office are fully aware of the daily inventory, yield and revenue management, and sell rates.
- Ensure that all Colleagues have a complete understanding of and adhere to the Hotel colleague rules and regulations.
- Assist in the building of an efficient team of Colleagues by taking active interest in their welfare, safety and development
- Maintain the integrity of the Front Office environment. Share their knowledge, contacts and be compassionate with all of our Colleagues.
- Attend to all Guest complaints immediately and initiate follow up. It is imperative that all Guest's complaints are dealt with promptly in order to attain Guest satisfaction and the protection of the Hotel's Interest
- In all incidents, provide management with reports and recommend actions to avoid repetition of any incident, accident theft, complaints etc.
- Ensure maximum safety for Guests, patron and Colleagues during emergencies.
- The protection of hotels interests must be the major concern.
- Fully trained in emergency procedures and to assist in carrying out any practice drills.
- Leader of the Emergency Response Team (E.R.T) during emergency procedures as per the Fire and Evacuation Plan.
- Monitor the car park and driveway.
- Make regular rounds of the Hotel to ensure smooth operations in all areas.
- Photograph all room damages.
- Authorize after hour distribution of keys, Including dry stores and beverage stock.
- Supervise Front Office Colleagues, assist in check in and checkouts.
- Perform any other related duties assigned to him / her by the Front Office Manager.
- An unbiased report must be sent to all concerned at the completion of the shift.
- Responsible for the smooth operation of the hotel, he / she must make decisions on all matters involving Guest contact with hotel Colleagues. In absence of the senior Front Office management, he / she has full authority to make decisions concerning Front Office.
- Other duties as assigned.

Requirements

Qualifications:

- Knowledge of Opera, Word, Excel, Delphi and Windows 2000.
- Minimum of one year previous experience as a Duty Manager is preferred.
- English speaker is an advantage.
- Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
- Must be able to work well under pressure in a fast paced and constantly changing environment.
- Excellent written and verbal interpersonal and communication skills.
- Must be strong team player with proven leadership, development and delegating skills.
- Highest Guest service skills, talent and knowledge with the vision and ability to lead Colleagues to excellence.
- Diploma in Hotel management an asset.