Group Reservations Manager

Reporting to Group Director of Revenue Management, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer professional, friendly and engaging service.
- Lead and manage all aspects of the reservations department and ensure all service standards are followed.
- Manage and coordinate all group and individual reservations.
- Maintain close liaison with the Sales, Conference, and Accounting teams.
- Produce daily, weekly, monthly and quarterly reports as required.
- Attend pre-convention meetings and revenue management meetings as required.
- Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services.
- Conduct regularly scheduled departmental meeting.
- Ensure effective productivity of all colleagues through staff scheduling and adhering to budget guidelines.
- Balance operational, administrative and colleague needs.
- Assist guests regarding hotel facilities in an informative and helpful way.
- Follow department policies, procedures and service standards.
- Follow all safety policies.
- Other duties as assigned.

Requirements

Qualifications:

- Previous leadership experience in a similar role required.
- Previous experience with a Property Management system required.
- Computer literate in Microsoft Window applications required.
- University/College degree in a related discipline preferred.
- Strong interpersonal and problem solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.