Store Manager

- Driving in-store CX initiatives
- Plan succession of team members in terms of readiness
- Nurture talent within team through on the job coaching and stretch assignment in coordination with the People Partner
- Drive eNPS through people experience initiatives and culture
- Oversee day to day operations related to VM, Retail Store SOPs adherence, sales team schedules and commissions
- Offer store support including concessions, real-time as per business needs
- Act as the key point of contact with back-office operations
- Ensure click and collect are conducted within SLAs
- Ensure customer data is properly captured by the sales team in adherence to marketing team requirements
- Promote loyalty program and ensure floor team knowledge about app offerings etc..
- Ensure store team is working towards the same goal
- Promote omnichannel sales
- Increase the store revenue target
- Increase sell-through at full price
- Provide input on what's working well, what's not working well and feedback on how and what we can improve

Requirements

What you'll need to succeed

- If you are currently in a supervisory position but think you are ready to be a store manager and possess the qualities to succeed we encourage you to apply
- We are looking for driven professionals possessing high potential even if they didn't acquire the title or credentials yet in their current role
- You would need to come from a Retail background, possess strong business acumen, previous experience in Jewelry or in luxury would be a great plus
- You would be a great communicator, able to lead a team towards achieving success, a person who leads by example and someone who is dynamic, inclusive and diplomatic in their approach