eCommerce Operations Associate

You will identify ways to optimize and enhance omni-channel operations across Tanagra. You will be responsible for auditing website, store, and warehouses to ensure that omnichannel operations are efficient in providing exceptional customer experience.

- Taking ownership of omnichannel initiatives for a particular brand or process
- Coordinating omnichannel projects and ensuring that goals are achieved
- Building project plans and task lists within the scope of omnichannel operations
- Conducting store audits to ensure they are driving customers to digital channels
- Highlighting process weaknesses and proactively suggesting improvements
- Streamlining communications between stakeholders on omnichannel projects
- Assisting in analyzing and enhancing the customer journey offline and online
- Placing test orders across all brands; tracking and documenting the journey
- Identifying opportunities for standardization and producing documentation
- Supporting a culture of transparency, accountability, and psychological safety

Requirements

What you'll need to succeed

Fluent in English, Arabic
- Tools: Confluence, Power Point, Excel
- Project planning and coordination, project management, PMP preferred
- Education: Degree in Industrial Engineering, business management or related fields
- 0 - 3 years of work experience (ecommerce, retail, project management, or related fields)
- Great communication skills, Critical thinking and analytical skills
- Experience with the local market (as a customer or supplier)
- Ideas - Excited to draw findings from figures and data
- A hunger to deliver truly transformational impact.