Job Description
- Greet, check-in, respond to requests and settle accounts while providing exceptional service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling
- Other duties as assigned
- Performs clerical duties like, typing, filing, scheduling, copying, and data entry as assigned.
- Maintains departmental employee records including tracking forms, disciplinary actions, and any other departmental related paperwork's.
- Performs duties such as coordination of meetings and conferences, and ordering departmental supplies.
- Answers non-routine correspondence and assembles highly confidential and sensitive information.
- Reviews travel expenses reports for accuracy.
- Receives and stamp date incoming and outgoing mails.
- Maintain filling for department head and other various documents.
- Ability to prioritize daily tasks, work independently, and able to work will with team members in other departments.
- Display and practice excellent guest service and communication skills with internal and external guests.
- Be a Team player, a high level of integrity and good judgment.
- Perform other duties as assigned.
Requirements
Your experience and skills include:
- Service focused personality is essential; experience is an asset
- Fluency in English; additional languages are a plus
- Minimum 2 years' experience as an administrative assistant in a luxury property preferred
- Strong interpersonal and problem solving abilities necessary
- Must be a highly organized person with strong planning skills
- Goal and results oriented
- Analytical skills, strength as a developer and a leader of others are essential
- International experience an asset
- Energetic, enthusiastic, self-motivated and a charismatic team player