IT Supervisor
Job Description
- Ensure WiFi coverage and quality at all times
- Help Computer users to operate their workstation (software Environment, Email.)
- Set up and Install computers Hardware and their applications of Software
- Pursuit smooth running of Terminal equipment Installation in line with Accor IT standard
- Execute Trouble shooting and Maintenance tasks on Computer Installation
- Register installation incidents and Users requests and report them to his superior
- Proposing practical solutions and Identify the need for upgrades, configurations or new systems and report to upper management.
- Train employees on both software and hardware, troubleshoot, and provide technical support when needed.
Requirements
Experience and skills include:
- Bachelor's degree / or equivalent in IT Field
- Minimum of 2 years' experience in a similar role.
- In-depth knowledge of IT trouble shooting, Trends and best practices.
- Excellent interpersonal, communication, problem solving and organizational skills
- Strong attention to detail, Highly responsible, organized & reliable
- Ability to multi-task and work well under pressure
- Ability to work cohesively as part of a team while setting and completing individual deadlines
- Ability to focus attention on guest needs, remaining calm and courteous at all times