Host/Hostess

Job description / Role
Employment: Full Time
Host/Hostess

As a Host/Hostess with Fairmont Hotels & Resorts, you will be an ambassador for the exceptional service and cuisine that are hallmarks of our dining experience. Your warm, personal attention provides a memorable first impression for guests of our restaurants and lounges, making them feel welcome and valued.

Hotel Overview: Makkah Clock Royal Tower, A Fairmont Hotel, is located only a few steps away from the Masjid Al Haram and the Holy Ka'aba. This 76-story hotel, one of the world's tallest, is the focal point of the Abraj Al Bait Complex, part of the King Abdul Aziz Endowment Project, is the iconic symbol of hospitality in the Holy City. The hotel authentic hospitality is seen throughout 1618 guest rooms and suites are thoughtfully and elegantly appointed with extravagant amenities and five-star services that allow for peaceful reflection and repose.

Summary of Responsibilities

Reporting to the Outlet Manager, responsibilities and essential job functions include but are not limited to the following:

- Consistently offer a professional, friendly greeting and engaging service.
- Understand the Server's tasks in the outlet.
- Understand shift end reports in the outlet and the POS system.
- Assist guests regarding food and beverage menu items in an informative and helpful way.
- Have knowledge of all menu items, garnishes, contents and preparation methods.
- Follow outlet policies, procedures and service standards.
- Follow all safety and sanitation policies when handling food and beverage.
- Other duties as assigned.

Requirements
Qualifications

- Previous service experience an asset.
- Previous Point of Sale System experience an asset.
- Excellent communication and organizational skills.
- Strong interpersonal and problem-solving abilities.
- Highly responsible & reliable.
- Ability to work well under pressure in a fast-paced environment.
- Ability to work cohesively as part of a team.
- Ability to focus attention on guest needs, remaining calm and courteous at all times.

Physical Aspects of Position

Physical aspects of the position include but are not limited to the following:

- Constant standing and walking throughout shift.
- Occasional lifting and carrying up to 20 lbs.
- Occasional kneeling, pushing, pulling.
- Occasional ascending or descending ladders, stairs and ramps.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

About the Company
A caring employer providing respect, training, and career development for our employees. An attractive employer offering more than 100 professions across 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.