Guest Service Agent

Job description / Role
Employment: Full Time
Guest Service Agent :

Colleagues of Fairmont Hotels & Resorts are turning moments into memories for our guests by being ambassadors for our brand, our hotel and our community. As a Concierge, we invite you to showcase not only your passion for personalized guest service but also for the very best attractions, events and venues your destination has to offer!

Requirements
Summary of Responsibilities:

Reporting to Guest Service Assistant Manager, responsibilities and essential job functions include but are not limited to the following:

- Meet and assist the guest at the desk
- Coordinate with Royal Service for all requests
- Handling Desk Telephone
- Consistently offer professional, friendly and engaging service
- Be available for Guests at all times as point of Contact
- Proactively meet arriving guests at the main entrances of the Hotel
- Maintains and promotes up-to-date knowledge of the hotel and local services and supply information and respond to Guest queries
- Ensure the timely and efficient transfer of luggage to and from the guest's room
- Maintain a presence in the lobby when not manning the desk, offering assistance to Guests, under the direction of the Bell Captain
- Assist guests regarding hotel facilities in an informative and helpful way
- Follow department policies, procedures and service standards, including all safety policies
- Other duties as assigned

About the Company
A caring employer providing respect, training and career development for our employees. An attractive employer offering more than 100 professions across the 5 continents.

We are much more than a world leader. We are 250,000 hoteliers with the same shared passion for welcoming. We take care of millions of guests in our 4,300 addresses and on our digital platforms. As an operator and franchisor (HotelServices), owner and investor (HotelInvest), we invest all our energy into making "Feel Welcome" resonate as the finest hotel promise.

From luxury to economy and in every corner of the globe, AccorHotels'​ more than 20 brands meet all the needs of business and leisure travelers seeking comfort, attention and high-quality services.