Omnichannel Operation Analyst

Job description / Role
Employment: Full Time
Who we are

We are a leading partner for luxury across the Middle East. With more than 600 stores, 300 brands and over 65 years of experience in the region, we have become a major player in the beauty, fashion and gift sectors, by offering service excellence to our partners and delighting all our customers. We are moving fast from a traditional distributor and retailer for luxury in the Middle East to a hybrid retailer bringing luxury experiences to the fingertips of customers everywhere.

To fuel the next stage of our growth we are looking to build a world-class team. From physical retail through to supply chain and customer loyalty, we aim to use technology and data to continuously improve every aspect of our operations. We are looking for top talent to join us on this journey of exploring new horizons together.

What you'll be doing

You will identify ways to optimize and enhance omnichannel operations across all brands. You will be responsible for auditing websites, stores, and warehouses to ensure that omnichannel operations are efficient in providing an exceptional customer experience

- Taking ownership of omnichannel initiatives for a particular brand or process
- Coordinating omnichannel projects and ensuring that goals are achieved
- Building project plans and task lists within the scope of omnichannel operations
- Conducting store audits to ensure they are driving customers to digital channels
- Highlighting process weaknesses and proactively suggesting improvements
- Streamlining communications between stakeholders on omnichannel projects
- Assisting in analyzing and enhancing the customer journey offline and online
- Placing test orders across all brands; tracking and documenting the journey
- Identifying opportunities for standardization and producing documentation
- Supporting a culture of transparency, accountability, and psychological safety

Requirements
What you'll need to succeed

- Fluent in English, Arabic
- Tools: Confluence, PowerPoint, Excel
- Project planning and coordination, project management, PMP preferred
- Education: Degree in Industrial Engineering, business management or related fields
- 0 - 3 years of work experience (eCommerce, retail, project management, or related fields)
- Great communication skills, Critical thinking and analytical skills
- Experience with the local market (as a customer or supplier)
- Ideas - Excited to draw findings from figures and data
- A hunger to deliver truly transformational impact.

What we can offer you

With us, you will turn your aspirations into reality. We will help shape your journey through enriching experiences, learning and development opportunities, and exposure to different assignments within your role or through internal mobility. Our Group offers diverse career paths for those who are extraordinary, every day.

We recognize the value that you bring, and we strive to provide a competitive benefits package that includes health care, child education contribution, remote and flexible working policies as well as exclusive employee discounts.

About the Company
The Chalhoub Group is the leading partner for luxury across the Middle East since 1955. As an expert in retail, distribution and marketing services based in Dubai, the group has become a major player in the fashion, beauty and gift sectors regionally.

By blending its Middle East expertise and intimate knowledge of luxury, Chalhoub Group is building brands in the region, by offering service excellence to all its partners and a unique experience to its customers through its passionate teams.

With a growing workforce of more than 9,000 people, implemented in 14 countries, as well as the operating of over 470 retail outlets, the group's success is attributed to its most valued asset of highly skilled and dedicated teams. Professionalism and passion are what fuel the Chalhoub Group's competitive edge in today's market.

By being committed to implementing sustainable practices into their business, the Chalhoub Group has been awarded in 2013 the CSR Label from the Dubai Chamber of Commerce.